Shipping Policy

1. Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification once your order has shipped.

If we experience a high volume of orders or carrier delays, shipments may be delayed by a few days.
We appreciate your patience and understanding.

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2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.
Delivery times depend on your location and the shipping method selected.

Note: Delivery times are estimates and not guaranteed. Actual delivery may vary based on carrier delays, customs, or weather conditions.

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3. Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive an email notification with a tracking number.
You can track your shipment using the link provided in the email.

Please allow up to 48 hours for tracking information to become available after shipment.

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4. Shipping Locations

We currently ship to:

• All U.S. states and territories

• Select international destinations

If your country is not listed at checkout, please contact us at sivaabay25@gmail.com to confirm shipping availability.

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5. Customs, Duties, and Taxes (International Orders)

Sivaabay LLC is not responsible for any customs duties, taxes, or fees applied to your order.
All fees imposed during or after shipping—such as tariffs or import taxes—are the responsibility of the customer.

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6. Lost, Damaged, or Stolen Packages

Sivaabay LLC is not liable for packages lost or damaged in transit.
If your order arrives damaged, please contact the shipping carrier to file a claim.

We recommend saving all packaging materials and damaged items before filing a claim.
If you need assistance, contact us at sivaabay25@gmail.com.

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7. Wrong Address Disclaimer

Please ensure your shipping address is correct before completing your purchase.
We are not responsible for orders shipped to incorrectly entered addresses.
If you realize your address is incorrect, contact us immediately—before your order ships—so we can attempt to update it.

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8. Order Delays

While we make every effort to ensure timely delivery, delays can occur due to:

• Carrier delays

• Weather conditions

• High order volumes

• Customs processing (for international orders)

We appreciate your patience and understanding in such cases.

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9. Contact Us

For any questions regarding shipping or your order, please contact:

Sivaabay LLC
📍 30 N Gould St #40397, Sheridan, WY 82801
📧 sivaabay25@gmail.com